2020 Customer Experience

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Your review score is 9.8. We looked at the reviews guests left with comments in the last three months. We highlighted the categories that came up most often. Here's what we found:

 

9.8  Exceptional Score from 24 reviews 

 

High-performing categories according to these reviews:

All (12) Staff (1) Value for money (1) Location (5) Cleanliness (1)

 

• David and Dan are very friendly and helpful

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• This is the second time I've stayed in Casa Gatos and the place is a great value for the price

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• It's a bit further away from the beach though so if you don't have a car you might want to consider renting bikes

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• It's very close to Yal Ku and Half Moon Bay so you are a short walk to the best snorkeling spots in the area

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• Not a lot of tourists, very safe, super gardens and a fabulous roof top for star-gazing and moon watching

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• Our hosts were great, the place was great, just a charming, quiet place where you get a real feel for the area

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• The casita was beautiful, clean and comfortable--a real home

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• The location is excellent--within walking distance of the crystal-clear waters of Half Moon Bay, world-class snorkeling in the adjacent lagoon and beachfront restaurants to enjoy meals and drinks

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• We had our own very lovely kitchen and made our own coffee and food, or some restaurants are walking distance

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• The rooms are great, spacious and very well equipped

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• Location is amazing, steps away from amazing snorkeling and picture-perfect beach

• Their attention, warmth, and kindness meant a lot to us

 

Low-performing categories according to these reviews:

All (1) Facilities (1)

 

• The wi-fi is a little spotty but it works if you are downstairs