CASA GATOS RESERVATION AND RENTAL POLICIES
RESERVATION AND REFUND POLICIES
Reservations are entered on the Casa Gatos Calendar upon receipt of a deposit of 50% of the total cost of the rental, the balance to be paid thirty days before the arrival date. Reservations received less than thirty days before arrival will require payment of the full amount of the rental. For reservations six months or more in advance, special terms can be arranged, 25% with the reservation, 25% three months before arrival and the balance thirty days before arrival. We will hold your dates for one week pending receipt of your deposit. Should you need more time, please contact us, and we will try to accommodate you. Cancellations may incur a charge of five to ten percent of the initial deposit to cover processing costs, credit card fees, etc. Cancellations received less than thirty days before arrival may involve forfeit of the complete deposit which can be applied toward a future reservation at the discretion of the owners.
CHECK-IN TIME is AFTER 3 P.M. AND CHECKOUT is 10 A.M.
This is a NON SMOKING property. Smokers are requested to restrict their smoking to the designated outdoor areas only.
PETS are permitted in rental units only with prior approval of the owners, and will be subject to a separate agreement between the owners and renters. $50.00 per pet fee applies.
DAMAGE DEPOSIT WAIVED
MAXIMUM OCCUPANCY – The maximum number of guests in Suite 100 is three (3), in Suite 102 is two (2), in Suite 103 is four (4) and in the Townhouse is six (6). An additional charge or $25.00 per person per night for guests over the maximum will be assessed.
MINIMUM STAY – This property requires a three (3) night minimum stay, except in High Season when the minimum stay is five (5) nights. One week minimum stays are required during holiday periods. If a rental is taken for less than the minimum, the rate may be subject to a twenty percent (20%) surcharge.
TAXES: Value Added Tax (IVA) is 16% and the Lodging Tax is 3%.
LINENS AND TOWELS - Rates include a change of linens and bath towels once a week. If you require new towels before then, please leave dirty towels on the floor. We do not permit bath towels or linens to be taken from the property, however we provide extra beach towels for your use.
DAILY HOUSEKEEPING SERVICE – six days per week, except Sundays is included in the rate.
PARKING – Parking space for a maximum of two (2) cars is available opposite the entrance.
FALSIFIED BOOKINGS – Any booking obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.
WRITTEN EXCEPTIONS – Any exceptions to the above mentioned policies must be approved in writing in advance.
GENERAL INFORMATION AND ADVICE
WATER - Tap water is drawn from inland cenotes. The mineral content in the water is high. It is suitable for washing dishes, utensils and persons, but is not recommended for drinking. Purified water is provided in the kitchens and bathrooms.
FRUIT & VEGETABLES – While sanitary conditions of produce have improved greatly in Mexico and many fruits and vegetables are imported from the U.S., it is still better to wash them in water to which bactericide or bleach has been added. We have provided Microdyne disinfectant to each of the apartments for guest use. We recommend that produce be submerged for ten minutes in water to which disinfectant has been added at a rate of one capful per 2 liters of water.
SEPTIC SYSTEM – Being located so close to both Yalku Lagoon and Half Moon BAY, Casa Gatos employs a complex septic system involving multiple cisterns, filters and wetlands to protect the delicate ecosystem. We therefore request that no paper be flushed into the system and provide receptacles in the bathrooms. We also ask you not to waste water, especially in dry season (most of the year).
ELECTRICITY- Energy is expensive in Mexico. Therefore we ask you to use common sense in the use of air conditioners. Twenty-two to twenty-seven degrees centigrade is the most comfortable temperature range. Please make sure windows and doors are closed when air conditioners are in use and turn off air conditioners and lights when you are out. We do, however, leave all outside lights on at night to light up the grounds.
KEYS – Please take your keys with you when you leave the property. The gate is locked and the key removed when nobody is here, especially at night. Please leave the keys on the kitchen counter when you depart.
TRANSPORTATION: There are various means of transport from the airport to Akumal. ADO buses run from the airport to the bus terminal in Playa del Carmen and then either public vans (colectivos) or taxis can take you to Akumal. Private transport services can be engaged in advance. We would be happy to make arrangements for you. Taxi from the airport are more expensive. If you are planning to rent a car, be sure that your quote includes the cost of insurance. Some guests have had a nasty surprise when they arrived in Cancun at the extra cost. If you have insurance coverage, make sure the company you are dealing with will accept it. Not all do, and some who do require a hefty reserve on your credit card. You will still be required by Mexican law to take out Mexican Liability Insurance.
MONEY EXCHANGE: The best exchange rates are at the ATM machines, better than the banks or exchange booths.
You should notify your bank of the dates when you will be Mexico. The banks often will block debit or credit cards for security reasons when they see transactions from foreign countries.
The Riviera Maya is located in the safest region of Mexico with the lowest crime rate. You should still take common sense precautions whenever traveling. Do not leave anything of value on the beach when you go swimming. Close and lock doors and windows when leaving the house. Do not leave your computers, tablets, phones or other electronic gear or cameras out where they can be seen in your car or house.
Thanks, and have a wonderful time,